Close Menu
SalesforceCodex
    Facebook X (Twitter) Instagram
    Trending
    • How to Build a Generic Modal Window in Lightning Web Component
    • Top 10 Salesforce Flow Features of Salesforce Summer ’25
    • Unlock the Power of Vibe Coding in Salesforce
    • How to Implement Dynamic Queueable Chaining in Salesforce Apex
    • How to Implement Basic Queueable Chaining in Salesforce Apex
    • How to Suppress PMD Warnings in Salesforce Apex
    • Top 10 PMD Issues Salesforce Developers Should Focus on in Apex
    • How to Use Graph API for Outlook-Salesforce Connection
    Facebook X (Twitter) Instagram
    SalesforceCodex
    Subscribe
    Thursday, May 29
    • Home
    • Architecture
    • Salesforce
      • News
      • Apex
      • Integration
      • Books Testimonial
    • Questions
    • Certification
      • How to Prepare for Salesforce Integration Architect Exam
      • Certification Coupons
    • Integration Posts
    • Downloads
    • About Us
      • Privacy Policy
    SalesforceCodex
    Home»Salesforce»Apex»Customer Engagement Using SMS with Nexmo API

    Customer Engagement Using SMS with Nexmo API

    Dhanik Lal SahniBy Dhanik Lal SahniMarch 15, 2020Updated:December 12, 20241 Comment3 Mins Read
    Facebook Twitter Pinterest LinkedIn Tumblr Email
    Customer Engagement Using SMS with Nexmo API
    Share
    Facebook Twitter LinkedIn Pinterest Email

    Salesforce has lot of features for customer engagement like IVR Call, Email, Social Media, Web Chat and Mobile App, Text Messaging. This post will give information about text messaging based customer engagement. We can send SMS or Whatsapp for use case of application like on order approval, order dispatch or delivery.

    This post will give complete information about sending SMS using Salesforce with the help of Nexmo API. For sending SMS we have to follow below steps

    1. Register user in Nexmo for using API
    2. Create Apex class which will send SMS
    3. Create Lightning web component to send SMS

    1. Register user in Nexmo for using API

    Nexmo helps growing startups and agile enterprises enhance their customer experience and realize new business outcomes at scale.

    We have to perform below steps to register and get API credential. Nexmo gives €2 free credit for test SMS service.

    1. Register at https://dashboard.nexmo.com/sign-up using email
    2. Verify email address
    3. Get API key and secret from https://dashboard.nexmo.com/settings
    4. Verify mobile numbers where you want to send SMS. This can be done at https://dashboard.nexmo.com/test-numbers
    5. Add https://rest.nexmo.com/sms/json in remote site setting

    2. Create Apex class which will send SMS

    Apex class is required for sending SMS in Salesforce. This class will be using above generated API details to send SMS. We will call Nexmo REST API using POST method.

    We have created IMessageService to handle message. This message can be normal text message or whatsapp message. We have implemented  IMessageService to send SMS using Nexmo API. We can utilize other SMS APIs like Twilio, Amazon SNS and Pinpoint. We can create other implementation class for these implementation.

    public interface IMessageService {
    MessageServiceBase.MessageResponse sendSMS(MessageServiceBase.MessageRequest request);// string fromNumber,string toNumber, string message);
    }

    These will be generic implementation for sending SMS. We have to create controller class which will be called from lightning web component. Use @AuraEnabled attribute on method which need to called from Lightning component.

    3. Create Lightning component to send SMS

    We are ready with Apex class creation. Let us create lightning web component which will take SMS text to send it to customer.

    Test Page

    References:

    https://dashboard.nexmo.com/getting-started-guide

    Related Integration Posts

    1. Automating data synchronization between Salesforce and Amazon Seller
    2. AWS Signature 4 Signing in Salesforce
    3. Download the S3 File in Salesforce using AWS Signature Version 4.0
    4. Use Named Credential to Upload File in S3
    5. How to Seamlessly Integrate Shopify with Salesforce
    6. Shopify integration with Salesforce using Webhook
    7. Object Identification using Google Cloud Vision in Salesforce
    8. Logo Recognition using Google Cloud Vision in Salesforce
    9. Google FitBit Integration with Salesforce
    10. Integrate Google API with Salesforce
    11. Audio to Text by Google Speech API in Salesforce Lightning
    12. Extract Text From Images using Google Cloud Vision
    13. Seamless YouTube Video API Integration in Salesforce

    apex apex rest nexmo rest api salesforce
    Share. Facebook Twitter Pinterest LinkedIn Tumblr Email
    Previous ArticleTesting using Dependency Injection and Mocking
    Next Article Former Banker Arundhati Bhattacharya as Salesforce India CEO
    Dhanik Lal Sahni
    • Website
    • Facebook
    • X (Twitter)

    With over 18 years of experience in web-based application development, I specialize in Salesforce technology and its ecosystem. My journey has equipped me with expertise in a diverse range of technologies including .NET, .NET Core, MS Dynamics CRM, Azure, Oracle, and SQL Server. I am dedicated to staying at the forefront of technological advancements and continuously researching new developments in the Salesforce realm. My focus remains on leveraging technology to create innovative solutions that drive business success.

    Related Posts

    By Dhanik Lal Sahni4 Mins Read

    How to Build a Generic Modal Window in Lightning Web Component

    May 26, 2025
    By Dhanik Lal Sahni6 Mins Read

    Top 10 Salesforce Flow Features of Salesforce Summer ’25

    May 11, 2025
    By Dhanik Lal Sahni6 Mins Read

    Unlock the Power of Vibe Coding in Salesforce

    April 30, 2025
    View 1 Comment

    1 Comment

    1. Dhanik Lal Sahni on May 3, 2020 8:09 am

      Hello Abhinav,

      You can use verify API of nexmo. Check link https://developer.nexmo.com/verify/code-snippets/send-verify-request for more detail.

      Thank You,
      Dhanik

      Reply
    Leave A Reply Cancel Reply

    Ranked #1 SALESFORCE DEVELOPER BLOG BY SALESFORCEBEN.COM
    Featured on Top Salesforce Developer Blog By ApexHours
    Recent Posts
    • How to Build a Generic Modal Window in Lightning Web Component
    • Top 10 Salesforce Flow Features of Salesforce Summer ’25
    • Unlock the Power of Vibe Coding in Salesforce
    • How to Implement Dynamic Queueable Chaining in Salesforce Apex
    • How to Implement Basic Queueable Chaining in Salesforce Apex
    Ranked in Top Salesforce Blog by feedspot.com
    RSS Recent Stories
    • How to Connect Excel to Salesforce to Manage Your Data and Metadata February 9, 2025
    • Difference Between With Security and Without Security in Apex January 2, 2025
    • Top Reasons to Love Salesforce Trailhead: A Comprehensive Guide December 5, 2024
    • How to Utilize Apex Properties in Salesforce November 3, 2024
    • How to Choose Between SOQL and SOSL Queries July 31, 2024
    Archives
    Categories
    Tags
    apex (111) apex code best practice (8) apex rest (11) apex trigger best practices (4) architecture (22) Asynchronous apex (9) AWS (5) batch apex (9) batch processing (4) code optimization (8) code review tools (3) custom metadata types (5) design principle (9) file upload (3) flow (15) future method (4) google (6) google api (4) integration (19) integration architecture (6) lighting (8) lightning (64) lightning-combobox (5) lightning-datatable (10) lightning component (30) Lightning web component (62) lwc (51) named credential (8) news (4) optimize apex code (4) Permission set (4) pmd (3) Queueable (9) rest api (23) S3 Server (4) salesforce (141) salesforce apex (46) salesforce api (4) salesforce api integration (5) Salesforce Interview Question (4) salesforce news (5) salesforce question (5) solid (6) tooling api (5) Winter 20 (8)

    Get our newsletter

    Want the latest from our blog straight to your inbox? Chucks us your detail and get mail when new post is published.
    * indicates required

    Ranked #1 SALESFORCE DEVELOPER BLOG BY SALESFORCEBEN.COM
    Featured on Top Salesforce Developer Blog By ApexHours
    Recent Posts
    • How to Build a Generic Modal Window in Lightning Web Component
    • Top 10 Salesforce Flow Features of Salesforce Summer ’25
    • Unlock the Power of Vibe Coding in Salesforce
    • How to Implement Dynamic Queueable Chaining in Salesforce Apex
    • How to Implement Basic Queueable Chaining in Salesforce Apex
    Ranked in Top Salesforce Blog by feedspot.com
    RSS Recent Stories
    • How to Connect Excel to Salesforce to Manage Your Data and Metadata February 9, 2025
    • Difference Between With Security and Without Security in Apex January 2, 2025
    • Top Reasons to Love Salesforce Trailhead: A Comprehensive Guide December 5, 2024
    • How to Utilize Apex Properties in Salesforce November 3, 2024
    • How to Choose Between SOQL and SOSL Queries July 31, 2024
    Archives
    Categories
    Tags
    apex (111) apex code best practice (8) apex rest (11) apex trigger best practices (4) architecture (22) Asynchronous apex (9) AWS (5) batch apex (9) batch processing (4) code optimization (8) code review tools (3) custom metadata types (5) design principle (9) file upload (3) flow (15) future method (4) google (6) google api (4) integration (19) integration architecture (6) lighting (8) lightning (64) lightning-combobox (5) lightning-datatable (10) lightning component (30) Lightning web component (62) lwc (51) named credential (8) news (4) optimize apex code (4) Permission set (4) pmd (3) Queueable (9) rest api (23) S3 Server (4) salesforce (141) salesforce apex (46) salesforce api (4) salesforce api integration (5) Salesforce Interview Question (4) salesforce news (5) salesforce question (5) solid (6) tooling api (5) Winter 20 (8)

    Get our newsletter

    Want the latest from our blog straight to your inbox? Chucks us your detail and get mail when new post is published.
    * indicates required

    Facebook X (Twitter) Instagram Pinterest YouTube Tumblr LinkedIn Reddit Telegram
    © 2025 SalesforceCodex.com. Designed by Vagmine Cloud Solution.

    Type above and press Enter to search. Press Esc to cancel.

    Ad Blocker Enabled!
    Ad Blocker Enabled!
    Our website is made possible by displaying online advertisements to our visitors. Please support us by disabling your Ad Blocker.