Salesforce Knowledge Articles is a excellent knowledge library to resolve customer issues faster. These articles can be categories based on module, department, city, state, territory or other factors. Salesforce has…

Salesforce Knowledge is excellent knowledge base which help support executive to resolve customer issues faster. We can use this tool by enabling Lightning Knowledge and adding this to case page…

Integration is very important for Salesforce Application. Streaming API is one of important integration concept. This post is about top question related to Streaming API. Q.1 What is Streaming API?…

Application security is the discipline of processes, tools and practices aiming to protect applications from threats throughout the entire application lifecycle. We have to properly analyze and handle application security…

Lightning Flow is excellent tool that empowers any business to create and extend the power of process automation to any customer or employee experience. We can leverage power of low-code,…

This post will help in identifying named entities using Salesforce einstein api

Salesforce Bulk API is used primarily for data migration or data upload. Bulk API has two versions to support data upload. Bulk API V1.0 is custom REST API and V2.0…

Files/documents which are attached in record are stored as Salesforce File. Salesforce File is used to share and collaborate on uploaded files, store files privately, manage version updates, and follow…

Salesforce Bulk API is required when we need to process high volume of data in Salesforce. This is quickest way to load data using programmatic ways. When to use bulk…

UML Sequence diagram is important for Salesforce Integration with third party system. It will give step by step execution of complete integration based on activity time. Let us see UML…