A single Salesforce orgs can be utilized by multiple clients. If our clients are calling Salesforce APIs for data upload, data creation etc or we are calling client system to…

In some real time use cases, we need to convert datetime of one time zone to datetime of another timezone. This post will give different way of time conversion in…

Timezone is very important in some business use case specially for calling to customer, doctors or patients for different needs. Call center agents or user should call these customers on…

Salesforce Knowledge articles are used for documentation useful information about application process and usage. These articles can be categories using data categories and we can also set keywords for easy…

Salesforce Knowledge Articles is a excellent knowledge library to resolve customer issues faster. These articles can be categories based on module, department, city, state, territory or other factors. Salesforce has…

Salesforce Knowledge is excellent knowledge base which help support executive to resolve customer issues faster. We can use this tool by enabling Lightning Knowledge and adding this to case page…

Integration is very important for Salesforce Application. Streaming API is one of important integration concept. This post is about top question related to Streaming API. Q.1 What is Streaming API?…

Application security is the discipline of processes, tools and practices aiming to protect applications from threats throughout the entire application lifecycle. We have to properly analyze and handle application security…

Lightning Flow is excellent tool that empowers any business to create and extend the power of process automation to any customer or employee experience. We can leverage power of low-code,…

This post will help in identifying named entities using Salesforce einstein api