The Summer ’18 release delivers more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insight across your org.
How to Use the Release Notes Our release notes offer brief, high-level descriptions of enhancements and new features. We include setup information, tips to help you get started, and best practices to ensure your continued success.
How and When Do Features Become Available? Some features in Summer ’18 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.
Supported Browsers We’ve made some changes to our supported browsers documentation, making it easier to find what you need. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
Essentials: Sales and Service for Small Business Are you ready to take your small business to new heights? With Salesforce Lightning Essentials, you can easily manage your business’ sales and service needs in one place. Grow lightning fast and help customers succeed with Sales and Service Lightning Essentials.
Service: Einstein Bots, Lightning Guided Engagement, and Field Service in Lightning Communities Ease your team’s workload by building Einstein Bots to deflect routine cases like password requests. Use Lightning Guided Engagement to guide your agents through multi-step actions, like call scripts, with an ordered list of flows right inside the console. You can even use Lightning Guided Engagement with Live Agent chats. Take advantage of robust field service features like Snap-ins Appointment Management (beta), full Lightning community support, and an optimization tool to handle schedule disruptions. Enjoy more choices in how to route work items to agents with Skills-Based Routing for Omni-Channel and External Routing for Omni-Channel. Use translation management features in Lightning Knowledge, including side-by-side comparisons, smart links for translated articles, and the Lightning Knowledge Migration Tool. Finally, manage cases more efficiently with case teams and email drafts.
Analytics: Reports and Dashboards and Einstein Analytics On the Reports and Dashboards side, this release brings the Lightning Experience report builder, now generally available, Lightning Experience joined reports (beta), enhanced subscriptions, and much more. For Einstein Analytics, Einstein Discovery recommendations in Salesforce objects is now generally available, conditional formatting in dashboards is here, as well as many other new features.
Communities: Pre-Built Themes, Sharing Sets for Everyone, Pinned Posts, and Closed Threads The Community Cloud makes waves this summer with fabulous new features. We’re excited to introduce ready-made themes in Community Builder, so you can change the look and feel of your community with a few clicks. We also expanded support for sharing sets, now available to Customer Community Plus and Partner Community users. Add some exciting new features on feeds, such as pinning posts and closing threads. Who needs a summer vacation when there’s so much fun in your community?
Files: Library Management Updates, Topics on Files, and Quip Lightning Component A smoother files workflow is here. Manage libraries right from Lightning Experience, including the power to update membership and delete empty libraries. Pop the Quip Lightning component onto records to let your users access Quip right from the record. Curate your files with topics, and find recently viewed files in a jiffy in the recent files dropdown.
Mobile: Do More on the Go The Salesforce mobile apps help your users stay productive on the go. We added Chatter enhancements, email notifications for cases, and subjects for tasks and events, just to name a few.
Development: Creating Your Own Salesforce App More intelligence, new and improved components and APIs, and sweet tools for development. Whether you’re using Lightning components, Visualforce, Apex, or our APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages.
Marketing: Lightning Homepage, Google Analytics 360 Integration, and Other Features Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer-leveraging data from any source, and plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time, and measure the impact of each interaction on your business so you can optimize your approach in real time and deliver better results.
Critical Updates This release includes new critical updates for processes, flows, HTML-based email templates, and sandbox URLs. And we’re postponing a critical update for @AuraEnabled Apex controllers.